Refund and Returns Policy
Objective
At Zimari, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our refund and return policy is designed to make the process simple and fair.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with tags intact.
- Customized or personalized products are not eligible for return.
- To initiate a return, please contact our customer support team at support@zimari.com with your order number and reason for return.
Refunds
- Refunds are issued after we receive and inspect the returned items.
- Refunds will be processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
Exchanges Process
- We offer exchanges for the same item in a different size or color, subject to availability.
- To request an exchange, contact our support team with your order details.
- The replacement item will be shipped once the original item is received and approved.
Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery with photos of the issue.
- We will either replace the item or issue a full refund, including shipping charges.
Shipping Returns
- Customers are responsible for return shipping unless the item was incorrect or defective.
- We recommend using a trackable shipping method to ensure the return reaches us safely.
Need help?
For any questions or assistance regarding returns and refunds, please contact:
Zimari
zilmariofficial@gmail.com
Website: https://clothing.luxblindsltd.com